TurboTax vs FreeTaxUSA which is best for 2023

10 min readOct 30, 2023

Tax season is upon us once again, and that means it’s time to navigate the world of tax preparation software. With so many options available, it can be overwhelming to choose the right one for your needs. Two popular choices are TurboTax vs FreeTaxUSA. In this blog post, we’ll compare these two platforms side by side to help you determine which one is best for you in 2023. From pricing and live assistance to helpful tools and customer service, we’ll cover all the important factors you need to consider before making a decision. So let’s dive in and find out whether TurboTax or FreeTaxUSA will be your ultimate ally this tax season!

TurboTax vs FreeTaxUSA at-a-Glance Comparison

both TurboTax vs FreeTaxUSA are popular tax preparation software options, but they have some key differences that set them apart.

In terms of pricing, TurboTax offers a range of packages to choose from, including a free version for simple returns. However, if you have more complex tax needs or require additional forms and schedules, you’ll need to upgrade to one of their paid versions. On the other hand, FreeTaxUSA offers its services at a much lower cost compared to TurboTax’s premium packages.

When it comes to live assistance, TurboTax takes the lead with its comprehensive support options. They offer access to certified tax professionals who can provide guidance and answer any questions you may have along the way. FreeTaxUSA also provides customer support via email; however, it doesn’t offer live chat or phone support like TurboTax does.

Both platforms come equipped with helpful tools such as calculators and error-checking features. However, TurboTax goes above and beyond by offering personalized recommendations based on your specific financial situation. This can be particularly useful if you’re unsure about certain deductions or credits.

In terms of customer service and ease of use, both TurboTax and FreeTaxUSA receive positive reviews overall. However, some users find the interface of TurboTax more user-friendly and intuitive compared to FreeTAX USA’s simpler design.

User reviews play an important role in helping us evaluate these platforms objectively. It’s essential to consider feedback from individuals who have used either Turbo Tax or Free Tax USA before making your decision.

Now that we’ve compared these two tax preparation software options side by side in various aspects let’s dive deeper into finding out which one is best suited for your individual needs this upcoming tax season!

TurboTax vs FreeTaxUSA: Pricing

When it comes to choosing a tax preparation software, pricing is often one of the key factors that people consider. Both TurboTax and FreeTaxUSA offer competitive pricing options, but there are some differences between the two.

TurboTax offers a range of different plans to fit various tax situations. Their plans start at a higher price point compared to FreeTaxUSA, but they do come with more features and benefits. The basic plan includes support for simple tax returns, while the higher-tier plans provide additional assistance for more complex tax scenarios such as self-employment income or investments.

On the other hand, FreeTaxUSA offers free federal filing for most users and charges a nominal fee for state filing. This can be an attractive option if you have a straightforward tax situation and want to save on costs. However, it’s important to note that their free version may not include all the forms or support needed for more complicated returns.

When considering pricing alone, TurboTax may be better suited for those who require extra guidance or have complex financial situations. Meanwhile, FreeTaxUSA can be a cost-effective choice for individuals with simpler taxes who don’t need extensive assistance.

Remember that while pricing is an important factor in your decision-making process, it’s also essential to consider each platform’s features and customer service before making your final choice!

TurboTax vs FreeTaxUSA : Live Assistance

When it comes to live assistance, both TurboTax vs FreeTaxUSA offer support options for their users. However, there are some differences in the level and availability of assistance offered by each platform.

TurboTax provides users with access to live chat and phone support from tax experts. This can be incredibly helpful if you have specific questions or need guidance while completing your taxes. The live chat feature allows you to get real-time answers, while the phone support option gives you the opportunity to speak directly with a tax professional.

On the other hand, FreeTaxUSA offers email support as their primary method of live assistance. While this may not provide the same immediacy as live chat or phone support, they do strive to respond quickly and efficiently to user inquiries.

It’s important to note that both platforms also provide extensive online resources such as FAQs, guides, and forums where users can find answers to common tax-related questions.

Whether TurboTax or FreeTaxUSA is better for you will depend on your personal preferences and needs when it comes to receiving live assistance during tax season.

TurboTax vs FreeTaxUSA : Helpful Tools

When it comes to tax preparation, having helpful tools can make a world of difference. Both TurboTax and FreeTaxUSA offer a range of features and resources to assist you in navigating the complexities of tax filing.

TurboTax provides users with an array of helpful tools designed to simplify the process. One standout feature is their Deduction Finder, which helps identify potential deductions that may have been overlooked. Additionally, TurboTax offers a W-2 Importing tool, allowing users to automatically import their income information directly from participating employers.

On the other hand, FreeTaxUSA also offers useful tools that cater to individuals looking for a streamlined tax-filing experience. Their Tax Calculator allows users to estimate their refund or amount owed before even starting the filing process. Furthermore, FreeTaxUSA provides access to free live chat support for any questions or concerns that may arise during your return preparation.

Both platforms also provide access to extensive knowledge bases filled with articles and FAQs covering various topics related to taxes. These resources can prove invaluable when seeking clarification on specific tax-related issues.

Choosing between TurboTax vs FreeTaxUSA will depend on your individual needs and preferences when it comes to utilizing helpful tools throughout the tax-filing journey. Consider what features are most important for you in order to make an informed decision about which platform best suits your needs.

TurboTax vs FreeTaxUSA : Customer Service & Ease Of Use

Customer Service & Ease of Use are two crucial factors to consider when choosing a tax software. Let’s see how TurboTax and FreeTaxUSA stack up in these areas.

TurboTax is known for its excellent customer service. They offer various support options, including phone, chat, and email assistance. Their representatives are knowledgeable and can help you navigate through any tax-related questions or issues you may have. TurboTax also provides an extensive knowledge base with FAQs, tutorials, and articles to assist users throughout the filing process.

FreeTaxUSA may not have as many customer service options as TurboTax but still offers reliable support. They provide email assistance for general inquiries and technical issues. Although it lacks live chat or phone support like TurboTax, FreeTaxUSA compensates by offering comprehensive guides on their website that cover common tax topics.

When it comes to ease of use, both TurboTax vs FreeTaxUSA aim to make the tax-filing process as seamless as possible. Both platforms offer step-by-step guidance and intuitive interfaces that enable users to easily enter their information accurately.

TurboTax has an edge in terms of user experience with its user-friendly interface being particularly praised by customers across different age groups. On the other hand, while Free Tax USA’s interface might seem simple at first glance — especially if you’re familiar with doing taxes — some users who are less tech-savvy found it a bit challenging initially.

TurboTax vs FreeTaxUSA : User Reviews

User reviews play a crucial role in helping individuals make informed decisions when it comes to choosing tax preparation software. So, let’s take a closer look at the user reviews for TurboTax and FreeTaxUSA.

Many users appreciate TurboTax for its user-friendly interface and step-by-step guidance throughout the filing process. They find it easy to navigate and appreciate the helpful prompts that ensure accuracy. Some users also praise TurboTax for its robust features, such as importing data from previous years or integrating with financial institutions.

On the other hand, FreeTaxUSA receives positive feedback for its affordability without compromising on functionality. Users often mention that they were able to complete their taxes quickly using this software, especially if they have a straightforward tax situation. Additionally, some reviewers highlight FreeTaxUSA’s free federal filing option as a significant advantage.

However, it is worth noting that not all user experiences are entirely positive. Some users of both TurboTax and FreeTaxUSA express frustration with occasional glitches or bugs that can hinder the smooth operation of the software.

User reviews indicate that both TurboTax and FreeTaxUSA have their strengths and weaknesses. It ultimately depends on individual preferences and specific needs when deciding which one is best suited for 2023 tax preparation requirements.

Also Read About: Aplos vs QuickBooks

When considering the comparison between Aplos vs QuickBooks, it becomes evident that both platforms offer comprehensive financial management solutions tailored to meet the unique requirements of nonprofit organizations. Aplos is a cloud-based accounting software specifically designed for nonprofits, with an intuitive interface and features that simplify fund accounting, donation tracking, and grant management. This platform enables users to effortlessly generate reports for budgets, fundraising campaigns, and donor contributions. Additionally, Aplos offers a specialized feature called “Fund Accounting” which allows organizations to manage multiple funds separately without any confusion or complications. On the other hand, QuickBooks has established itself as a prominent player in the accounting software market by providing versatile solutions suitable for various industries including nonprofits. With its extensive range of features such as expense tracking, invoicing capabilities, inventory management tools, and payroll integration options; QuickBooks empowers nonprofits with robust financial management capabilities. Moreover, this platform’s user-friendly interface facilitates ease of use for individuals who may not possess prior accounting knowledge or experience.

Which One Is Best For You?

Which tax preparation software is best for you? Well, it ultimately depends on your individual needs and preferences. Let’s take a closer look at the features and benefits of both TurboTax and FreeTaxUSA to help you make an informed decision.

TurboTax has long been a popular choice among taxpayers due to its user-friendly interface and comprehensive features. With TurboTax, you can easily navigate through the filing process with step-by-step guidance. They offer various pricing options tailored to different tax situations, ensuring that you only pay for what you need.

On the other hand, FreeTaxUSA offers a completely free federal tax return filing option. This makes it an attractive choice for individuals who have simpler tax situations or are looking to save some money. While their interface may not be as flashy as TurboTax, FreeTaxUSA still provides all the necessary tools and forms needed to accurately file your taxes.

If live assistance is important to you, TurboTax offers access to certified tax experts who can answer your questions via phone or chat. This level of support can provide peace of mind if you’re unsure about certain aspects of your return. However, keep in mind that this service comes at an additional cost.

Both TurboTax and FreeTaxUSA provide helpful tools such as deductions calculators and error checks to ensure accurate filings. These features can save time by catching potential mistakes early on in the process.

When it comes to customer service and ease of use, opinions vary among users of both software platforms. Some prefer the simplicity of FreeTaxUSA while others appreciate the more robust offerings from TurboTax.

Choosing between TurboTax and FreeTaxUSA will depend on factors such as your specific tax situation, budget constraints, desire for live assistance, and personal preferences when it comes to user experience.

Note, Turbo Tax vs Free Tax USA: which one is best for 2023? There isn’t a definitive answer since each option has its own strengths and weaknesses. It’s important to weigh your priorities and consider the features that are most important to you when making your decision. Ultimately, the best tax preparation software for you will be one that meets your individual needs and helps you accurately and efficiently file your taxes.


After comparing TurboTax vs FreeTaxUSA, it is clear that both tax preparation software options have their own set of advantages and disadvantages.

TurboTax offers a comprehensive range of features, including various pricing plans to suit different budgets and needs. It also provides live assistance from tax experts who can help answer any questions or concerns you may have during the filing process. Additionally, TurboTax offers helpful tools such as Its Deductible™ for tracking donations and maximizing deductions.

On the other hand, FreeTaxUSA stands out for its affordable pricing structure with no hidden fees or upsells. While it may not offer live assistance like TurboTax does, it does provide free email support to address any queries you may have along the way. Furthermore, FreeTaxUSA includes useful tools such as error-checking to ensure accuracy in your return.

The best choice between TurboTax and FreeTaxUSA depends on your specific needs and preferences. If you value extensive customer support and a wide array of features at a higher cost, then TurboTax may be the right fit for you. On the other hand, if affordability is your top priority without compromising on essential features like accurate calculations and error-checking capabilities, then FreeTaxUSA could be an excellent option.

Before making a decision, consider factors such as complexity of your tax situation, desired level of guidance required during filing process (live assistance vs self-guided), budget constraints, and personal preferences regarding user interface.

Remember that each individual’s tax situation is unique; what works best for one person might not necessarily work well for another. The key is to weigh all these aspects carefully before selecting a tax preparation software that meets your requirements effectively.




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